Privacy Policy

At Premsta.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.premsta.com (the "Website"). By accessing or using our Website, you agree to the practices described in this Privacy Policy.

Information We Collect

1. Personal Information

We may collect the following information:

• Name
• Email address
• Mobile/phone number
• Billing and shipping address (street, city, state, PIN code, country)
• IP address

2. Payment Information

When you make a purchase, payment details are securely processed by our payment partner CC Avenue. We do not collect, store, or have access to your credit/debit card numbers, CVV, or expiry dates.

3. Information You Share

We collect information you voluntarily provide, including:

• Reviews, comments, or feedback posted on our Website
• Communications via email, phone, or social media platforms associated with Premsta

4. Demographic & Usage Information

We may collect demographic information or details through surveys and usage analytics, including:

• Browser type
• Device type
• Pages visited
• Time spent on the Website
• Referring and exit pages

How We Collect Information

• Directly from you when you place an order, contact us, or submit forms
• Automatically through cookies, web beacons, Google Analytics, and similar tools
• From third parties, such as social media platforms, when you interact with our content there

How We Use Your Information

We use your information to:

• Process and confirm orders
• Respond to inquiries and customer support requests
• Improve our products, services, and Website experience
• Personalize content and recommendations
• Conduct analytics and understand customer behavior
• Send transactional communications (order updates, invoices, alerts)
• Send promotional communications (you may opt out)
• Protect against fraud and ensure security
• Comply with legal obligations

Sharing of Information

We may share your information:

• With service providers (payment processors, logistics partners, communication vendors)
• With business partners involved in fulfilling your order
• When required by law, court orders, or government authorities
• To protect Premsta, our customers, or investigate potential fraud

We will notify you if your information is shared for reasons not described in this policy.

Email & SMS Preferences

You may opt out of promotional emails by contacting care@premsta.com. Please allow up to 10 business days for processing. Transactional messages related to your orders will continue even after opting out.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request to:

• Access your personal information
• Correct or update inaccurate information
• Withdraw consent where applicable

Requests can be sent to care@premsta.com.

Grievance Officer

As per the Information Technology Act, 2000 and rules thereunder:

Updates to This Policy

This Privacy Policy was last updated on 1 January 2026. We may update this policy from time to time. Changes will be posted on this page.

Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts of Delhi, India.

By using premsta.com, you confirm that you have read, understood, and agreed to this Privacy Policy.